Are you a driven and tech-savvy leader with a passion for empowering teams and optimizing processes? We’re looking for a Merchant Support Team Manager to lead and develop our growing Merchant Support team at Qliro. In this role, you’ll lead a team of six and report directly to our Head of Merchant Success.

What you’ll do:

• Lead, coach, and support a team of currently six Merchant Support Agents & Merchant Underwriters – and help grow the team as our merchant base expands.
• Own and optimize team performance, ensuring smooth operations and a high level of support for our merchants.
• Collaborate closely with technical teams and act as a bridge between support and product/tech to drive merchant-focused improvements.
• Drive operational excellence through clear processes, structure, and continuous improvements.
• Support the team with hands-on coaching, including regular 1:1s, quality assurance, and performance reviews.
• Analyze team metrics, report on KPIs, and turn insights into action.
• Contribute to merchant success initiatives by participating in or leading cross-functional projects with a technical and operational focus.
• Recruit, onboard, and develop new team members to build a strong, scalable support function.

Who you are:

• You’ve previously led teams and know how to bring out the best in others — this is not your first team lead or team manager role.
• You’ve worked closely with technical teams before and are comfortable operating in a tech-driven environment.
• You bring experience from project management or operational roles in merchant success, e-commerce, or fintech.
• You are structured, proactive, and confident in balancing strategic thinking with hands-on leadership.
• You communicate clearly, give actionable feedback, and thrive in a fast-paced, ever-evolving environment.
• Fluent in English and Swedish (or another Nordic language).

Why Qliro?

At Qliro, curiosity, passion, and collaboration drive everything we do. We celebrate differences and encourage you to bring your authentic self to work. Here, you’ll be part of a supportive team that values innovation, growth, and creating WOW moments—for our customers, our teams, and you.

Join us in shaping the future of payments — where WOW isn’t just a goal, it’s our standard.

Qliro is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.