Our Merchant Support team is looking for a new colleague to join and make sure our merchants have the best experience possible! The team plays an important part in Qliro's relationship with our merchants. The role is a great window into all the different functions operating within Operations & Commercial, you will work closely with many other functions within the larger Qliro family too.

What you’ll do:

• Be the first line of contact for Qliro’s merchants.
• Represent Qliro in a service-oriented way toward our existing merchants resolving escalated errands.
• Aim to exceed merchant expectations. You will also provide training, tools and material to the merchant, to enable “help to self-help”.
• Represent the merchant, especially operational teams, within Qliro. Collect data and suggestions from merchants to be able to improve our products.
• Drive and coordinate efforts across teams to resolve merchant questions or issues raised. Such teams include Fraud, Finance, Product Development, Customer Operations, Merchant Integrations, and many others.
• Based on your observations and analysis, proactively present potential improvements to ensure that Qliro delivers on the merchant's expectations to relevant teams.
• Communicate and deliver feedback from merchants to different stakeholders within the company.
• Review and assess tools, systems, and ways of working to continuously improve the level of service provided.
• Grow and maintain an updated knowledge base on relevant topics including but not limited to e-commerce, payments, and ways of working in service delivery.

We believe you:

• Excel in communication, with the ability to connect effectively and clearly.
• Thrive on solving problems with determination and creativity.
• Bring hands-on experience working directly with customers or merchants, ideally in a customer service setting.
• Possess a strong service-oriented mindset, always striving to meet and exceed expectations.
• Are tech-savvy and eager to expand your technical knowledge and skills.
• Are fluent in Swedish, both written and spoken.
• Have experience in the payments industry (preferred).
  
  

WOW in everything we do. At Qliro, we embrace curiosity, passion, and collaboration. We believe in the power of flexibility and remote work, balanced with the strength of face-to-face interactions. Join us in creating wow moments, and feel free to be your authentic self. Differences are not just accepted but celebrated at Qliro.

Qliro is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.