Finnish speaking Customer Service Agent

Do you want to be a part of the making of create the best and exhilarating atmosphere for both our customers and employees?​
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Qliro has a track record of delivering new products and services at an unmatched speed. We are active in an exciting intersection of the e-commerce, payment, and financial services markets. We target both leading online merchants and millions of Nordic consumers seeking superior digital payments and consumer finance products.

Customer Operations are standing in front of an exciting journey; prepare and set the structure for future growth and development. You will have the possibility to develop as an employee. Do you want to be a part of the making of create the best and exhilarating atmosphere for both our customers and employees?

We’re now looking for a customer service agent to be a part of our operations team. As a customer service agent, you will be one of the first outside employees of the company and work with enhancing the customer experience to create loyal customers. 

Your area of responsibilities will be to:

  • Be responsible for creating and generating Experience WOW to Qliro’s customers by managing our customers inquires
  • Manage incoming customer service inquires per phone, chat and e-mail
  • Identify and assess customer’s needs to achieve customer satisfaction
  • Be part of the development of the company’s routines and policies in customer treatment.

 

We believe you:

  • Fluent in Finnish, Swedish and English verbally and in writing, knowledge in other Nordic languages is meritorious
  • Service-minded and passionate about creating customer satisfaction
  • Driven and willing to grow within the company
  • You are detail oriented and can handle multitask at ease
  • Are structured, flexible, engaged and have great communication skills 
  • Have experience in customer service towards E-commerce, banking or finance 


What can we offer you? 

Qliro offers a dynamic and fast-paced Fintech environment with teams of driven and flexible individuals. We thrive on challenges, personal growth and you will be able to excel within the company. We have a learning and development focused environment with an emphasis on knowledge sharing and training. We work hard to create a workplace that is diverse and inclusive, where you can have a great work-life balance and love the work you do. 

We are looking for a full-time employee. The employment will be based at Qliro’s office in Stockholm, Sweden.

The working hours is between mon-fri 08:00-17:00.

Interviews will be conducted on a rolling basis.

Should you have any questions, please contact work@qliro.com

Usually responds within a week

Or, know someone who would be a perfect fit? Let them know!

Our values

We believe that through collaboration and our everyday curiosity, we feel empowered and can take accountability. Together we work hard to create a workplace that is diverse and inclusive.

 

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